SMS Privacy Policy

Box & Go Shipping
Legal Business Name: Travis Gray Company, Inc.
Effective Date: November 14, 2026

1. Introduction

Box & Go Shipping, operated by Travis Gray Company, Inc., respects your privacy and is committed to protecting your personal information.

This SMS Privacy Policy explains how we collect, use, store, and protect information provided by customers who choose to receive text messages from our business.

This policy applies specifically to SMS communications offered through our website, https://www.boxngoshipping.com.

2. Information We Collect

When customers complete our Stay Connected form or otherwise voluntarily subscribe to our SMS communications, we may collect the following information:

• Full name

• Email address

• Mobile phone number

• SMS communication preferences

• Records of consent and opt-out requests

• Information related to customer inquiries and shipping services

We collect this information to communicate with customers according to their selected preferences.

3. How We Use Your Information

Box & Go Shipping uses customer information for the following purposes:

• Responding to shipping inquiries and customer service requests

• Providing shipping-related notifications and service updates

• Following up on customer inquiries

• Sending promotional offers, special announcements, and marketing updates when customers have separately agreed to receive them

• Managing SMS subscriptions and opt-out requests

• Maintaining records of customer consent

We only send SMS communications according to the consent preferences provided by customers.

4. SMS Consent and Opt-In

Customers may voluntarily subscribe to SMS communications by completing the Stay Connected form available at:

https://www.boxngoshipping.com/Stay-Connected

Our form provides two separate SMS consent options:

Service-Related SMS Consent: Customers may choose to receive shipping inquiries, customer support follow-ups, and service-related notifications.

Marketing SMS Consent: Customers may independently choose to receive promotional offers, special announcements, and marketing messages.

Both SMS consent options are optional and are not selected by default.

Customers may choose either option, both options, or neither option.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

5. Message Frequency and Charges

Message frequency varies depending on customer inquiries, service activity, and selected communication preferences.

Message and data rates may apply according to your mobile carrier and service plan.

6. Opt-Out and Customer Assistance

Customers may unsubscribe from SMS communications at any time by replying STOP to a text message from Box & Go Shipping.

For assistance, customers may reply HELP or contact us directly at:

Phone: (817) 599-0675
Email: boxngoshipping@gmail.com

After an opt-out request has been processed, the customer will no longer receive messages covered by that request, except for any necessary confirmation message.

7. Mobile Information Sharing and Privacy

Box & Go Shipping respects the privacy of customers who provide their mobile phone numbers and SMS consent.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may use authorized service providers to support the technical delivery of SMS communications and customer service operations. These providers may process information only as needed to perform services on our behalf and are not authorized to use customer information for their own marketing or promotional purposes.

8. Data Protection and Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, disclosure, alteration, or misuse.

Customer information is accessed only for legitimate business operations, including customer support, communication management, and service delivery.

Although we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.

9. Cookies, Tracking Technologies, and Website Analytics

Box & Go Shipping uses cookies and website tracking technologies to support website functionality, improve the user experience, and understand how visitors interact with our website.

Cookies are small text files stored on your device that help recognize returning visitors and remember certain preferences.

Our website may collect technical and usage information, including IP addresses, browser types, referring websites, access times, and pages visited. This information may be used for website performance monitoring, general analytics, troubleshooting, and improving our services.

We may use website analytics and tracking technologies to understand visitor activity and evaluate the effectiveness of our website.

You can manage, block, or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

For additional information, please review our general Privacy Statement:

https://www.boxngoshipping.com/Privacy

SMS opt-in information and consent are not shared with third parties or affiliates for their marketing or promotional purposes.

10. Customer Privacy Choices

Customers may request assistance with their SMS communication preferences by contacting Box & Go Shipping.

Customers may also withdraw SMS consent at any time by replying STOP to a message they receive.

Withdrawing consent does not affect the processing of information completed before the withdrawal.

11. Changes to This SMS Privacy Policy

Box & Go Shipping may update this SMS Privacy Policy to reflect changes in business practices, communication services, or applicable requirements.

Updates will be published on this page with the revised effective date.

12. Contact Information

For questions or concerns regarding this SMS Privacy Policy or our messaging practices, please contact:

Box & Go Shipping
Travis Gray Company, Inc.
502 N Main St
Weatherford, TX 76086
United States

Phone: (817) 599-0675
Email: boxngoshipping@gmail.com
Website: https://www.boxngoshipping.com

13. Related Policies

For information about our SMS messaging program, please review our SMS Terms & Conditions:

https://www.boxngoshipping.com/SMS-Terms-Conditions